Forbo Warranty Information

Forbo Warranty Information (pdf)

Floor Covering Limited 5 Year Warranty

Limited Warranty.  Forbo warrants that its floor coving products, when installed using Forbo's recommended procedures and adhesives, shall perform in accordance with their published specifications and shall be free from manufacturing defects under normal use for a period of five (5) years from the date of original installation.  THIS IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY FORBO, AND FORBO MAKES NO OTHER WARRANTY, EITHER EXPRESS OR IMPLIED, OR ANY KIND INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  This limited warranty shall extend only to the original purchaser or original end-user and is not assignable.

Limitation of Remedies.  Forbo's only obligation hereunder will be to deliver to the original purchaser or end-user, free of charge, sufficient material of same or similar quality to replace the defective product, provided that if a warranty claim is made within one year after installation and if the warranty claim is not based on visual defects that could have been seen before the installation, Forbo will also assume reasonable installation costs of the replacement product.  No labor cost will be covered on claims made later than one (1) year after date of original installation.  Subject to the foregoing exception, FORBO SHALL HAVE NO OBLIGATION TO REMOVE ANY DEFECTIVE PRODUCT OR TO INSTALL ANY REPLACEMENT PRODUCT FOR ANY COSTS OF REMOVAL OR INSTALLATION, WHICH SHALL BE THE SOLE RESPONSIBILITY OF PURCHASER OR END-USER.  Replacemtn will be provided only after Forbo's inspection of the product and its agreement to the defective condition.  Forbo and its representatives must be permitted reasonable access to facilities for the inspection and testing of the product.  All claims for defect shall be deemed waived unless made in writing delivered to Forbo or your Forbo Distributor during the warranty period and not later than thirty days after discovery of the defect.  Purchaser and end-user have the sole responsibility to properly install and maintain the products.  Forbo shall have no obligation to replace any product which has been subjected to misuse, neglect, accident or abuse, or which has not been installed or maintained in accordance with Forbo's written instructions, or which has been exposed to undue wear and tear, excessive moisture, alkali or acids.  In addition to the foregoing limitations, Forbo's limited replacement warranty shall not cover surface stains including asphalt, driveway sealer, and carpet dye, dissatisfaction due to improper maintenance or installation, damage from improper maintenance or usage or general misuse including, without limitation burns, cuts, tears, scratches, scuffs, indentation damage from high heels, rolling loads, improperly castered chairs, failure to use recommended floor protectors and the like, damage or discoloration from adhesives and floor care products not recommended by Forbo, extended direct exposure to sunlight, moisture, alkaline, hydrostatic pressure damage from the subfloor, mold or mildew, installation of sheet or tile flooring over gypsum cement underlayments or lightweight aggregate concrete, or difference in color between samples or photographs and the actual flooring.  THE CORRECTION OF SUCH DEFECTS BY REPLACEMENT IN THE MANNER SET FORTH ABOVE SHALL CONSTITUTE THE SOLE AND EXCLUSIVE REMEDY HEREUNDER AND FULFILLMENT OF ALL THE OBLIGATIONS OF FORBO WITH RESPECT TO THE LIMITED GIVEN HEREIN.  This exclusive and limited rememdy shall not fail of its essential purpose by reason of timeliness, causes beyond Forbo's reasonable control or the general concerns of the purchaser or end-user.

This is only a brief summary of Forbo's Limited 5 Year Warranty.  Please refer to the PDF attachment for full conditions of the warranty.